2026 Q1 ACUMA Servicing Network Meeting: Staying Ahead: Readiness, Risk, and the Road Forward

Mortgage servicing teams are entering the year balancing regulatory change, operational realities, and rising member expectations. This Servicing Network Quarterly Meeting brings peers together for an open, practical discussion on what’s working, what’s changing, and what’s coming next. From end-of-year wrap-up and reporting readiness to AI experimentation and delinquency trends, this session is designed to help you compare notes, share lessons learned, and sharpen your servicing strategy for the year ahead.

In this session, we’ll discuss:

• EOY (End of Year) – How did the end of the year go? What’s the 1098 reporting season look like for you?
• Fannie Mae Reporting – Are You Ready? https://singlefamily.fanniemae.com/servicing/master-servicing-simplification-changes
• Member Communication – What is working for you to keep members educated and informed about their mortgage accounts?
• AI – How, where, when, and why? Let’s talk about what you’re thinking and what you may have just asked Santa for.
• Delinquencies – What are you seeing, what are you doing proactive and reactive about it?

Join us for a forward-looking, interactive session to gain practical insights and peer-driven strategies to strengthen your servicing approach today and prepare for tomorrow.