By automating record-keeping and internal processes and adopting a more ‘digital-first’ customer engagement strategy financial institutions that are embracing the latest technologies are gaining a competitive advantage. But what about the future?
Join David Lykken*, mortgage industry veteran and thought leader, for this ACUMA Inside Track webinar that will explore the next wave of financial technology innovation from Gen AI to the Cloud and beyond. From multi-channel digital account opening to automated regulatory and compliance management, technology is poised to revolutionize the way customers interact with their financial institutions and how those institutions innovate and enhance their product offerings.
David will also touch on some potential issues of this technology revolution such as AI/ML bias, how to provide digital services while safeguarding privacy and balancing the digital and human elements of day-to-day customer interactions.
Sponsor: Finastra
Sponsor Company description: Finastra is a global provider of financial software applications and marketplaces, and launched the leading open platform for innovation, FusionFabric.cloud, in 2017. It serves institutions of all sizes, providing award-winning software solutions and services across Lending, Payments, Treasury & Capital Markets and Universal Banking (Retail, Digital and Commercial Banking) for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service. Its pioneering approach and commitment to open finance and collaboration is why it is trusted by more than 8,000 institutions, including 45 of the world’s top 50 banks. For more information, visit finastra.com.