Who is Midwest Loan Services and Why Did We Become a Member of ACUMA Services?
Midwest Loan Services has been a proud member of the American Credit Union Mortgage Association (ACUMA) Services network since its inception, and we remain committed to our established partnership. For over 30 years, we have been dedicated to one mission: providing credit unions with exceptional loan servicing solutions that help their members achieve their homeownership dreams. As longstanding members of ACUMA, we continue to bring our expertise, passion, and commitment to the credit union community without expanding our current relationship. This post is the first in our educational series focused on loan servicing excellence. Throughout this series, we'll share practical insights designed to help ACUMA members navigate mortgage servicing complexities while staying ahead of industry trends.
Who We Are: The Midwest Loan Services Difference
Midwest Loan Services is the premier partner for credit unions seeking comprehensive loan servicing solutions. We bridge the gap between loan origination and lifelong borrower support, empowering credit unions to deliver exceptional service to their members. Our success is rooted in three core principles:
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We build trust by honoring the relationship between credit unions and their members through transparent and reliable servicing that fosters member trust and confidence.
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Every interaction with members reflects our dedication to exceptional care, treating each loan with the same attention and respect as if we had originated it ourselves, acknowledging its unique history and terms.
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Our specialized services are designed to meet the distinct needs of credit unions, helping you nurture strong member relationships throughout the entire loan lifecycle.
With operational centers in Hancock, Michigan, and Jacksonville, Florida, we operate as a division of University Bank in Ann Arbor. Our experienced team combines technical expertise with genuine compassion, ensuring your credit union has a trusted partner every step of the way.
Leadership That Drives Our Vision
Our leadership team comprises industry veterans who champion innovation while maintaining our commitment to personalized service:
Why ACUMA? Aligning Values and Vision
Our decision to expand our relationship with ACUMA stems from our shared commitment to excellence and community-focused service. ACUMA's extensive network of credit union mortgage professionals demonstrates the core values of integrity and member-centered solutions that have been the foundation of our mission for three decades. This enhanced partnership reflects our mutual dedication to advancing the credit union difference in the mortgage industry.
Through our ACUMA membership, we gain access to collaborative opportunities with forward-thinking credit union mortgage leaders across the country. These connections provide enhanced industry insights that directly improve how we serve our credit union partners. Additionally, being part of ACUMA gives us a collective voice for advocacy within the mortgage lending space, ensuring the unique needs of credit unions are represented in broader industry discussions and regulatory considerations.
Our Commitment to the ACUMA Community
Our involvement with ACUMA extends beyond the benefits we receive - we're equally committed to contributing valuable resources to the community. With over 30 years of specialized loan servicing expertise, we understand the unique challenges credit unions face in today's competitive mortgage environment.
What makes our perspective particularly valuable is our nationwide servicing footprint and the substantial volume of loans we manage across diverse markets. This extensive reach gives us a comprehensive view of mortgage trends, regional variations, and emerging patterns that individual credit unions may not see within their local portfolios. We can provide collective insights drawn from this broad perspective to help ACUMA members anticipate market shifts and optimize their mortgage strategies.
Looking Forward: Growing Together
In upcoming blog posts, we'll explore critical topics including:
University Bank (Member FDIC), DBA Midwest Loan Services NMLS ID # 715685