ACUMA 2020 Annual Conference Recordings

General Session Recordings
Breakout Session Recordings

General Session Recordings

General Sessions

Looking Ahead to Housing Policy, Demographics and Minority Homeownership

Hear from Michael Neal, Urban Institute’s Senior Research Associate, on what can be done to reduce housing inequality.

Enterprise Risk Management: Lessons Learned from the Pandemic: Is Your House In Order?

Join credit union industry experts to find out if your house is in order. Topics to be covered include: Third and Fourth party risks, Credit Tightening, Business Continuity,Digitization, Artificial Intelligence and Process Automation

Should You Adopt New Tech or New Process? Or Both?

Two credit unions share experiences improving productivity and customer experience using different methods. Learn how to identify when your processes and technology need attention.

Live Hot Topics Roundtable

Join us for a live talk show roundtable. Hear from your peers on today’s hottest topics.

From the Desk of the President: Mortgage Industry Perspectives

Hear from five, well-known Presidents that lead innovative companies that are paving the road for the future of the mortgage industry.

Connecting with the Emerging Majorities

The changing demographics in our country highlight the need for businesses of all kinds to understand and reach out to diverse communities now more than ever.

Breakout Session Recordings

Breakout Sessions

Winning Way #1: The Origination Process Retooled

Learn how these credit unions restructured and redeployed resources to meet member demand and provide quality service-all during a global pandemic.

The “New Normal” – What It Means for Quality Control and Compliance

Extraordinary high volume of loans coupled with a pandemic and all the remote working that is going on certainly opens up additional challenges.

The Trifecta—A Pandemic, Record Low Mortgage Rates and the Highest Unemployment in History

Explore the possible depth and duration of this economic crisis and what impact it will have on credit union balance sheets and income statements for the next two years.

Winning Way #2: Loan Processing and Underwriting Retooled

How did credit unions modify processes, workflows and job roles to move loans through processing and underwriting to timely closings – all during a global pandemic?

Winning Way #3: The Forbearance and Referral Process Retooled

How did loan servicing department leaders ramp up and develop solutions to ensure members with questions about modifications, forbearances and deferrals were able to get the answers they needed – all during a global pandemic?

Affordable Lending – What Can Your Credit Union Do To Promote Homeownership and Close the Housing Gap?

During this panel discussion, we’ll hear from a credit union in the Deep South that has made an impact on its members and the community they serve, by, “meeting members where they are” when it comes to qualifying them for a mortgage. We’ll also hear from subject matter experts on the impact of pre- and post-purchase counseling to prepare these new homeowners, and about offering programs using down payment assistance to turn a homeownership dream into a reality.