The Oxford Dictionary defines quality as “the standard of something as measured against other things of a similar kind; the degree of excellence of something.” When it comes to financial services, credit unions have always served their clientele with high-quality services governed by the relationship between the institution and its members. This is never truer than when it comes to mortgage lending services, one of the more complex processes within the credit union and involving other entities beyond the borrower and lender.
But the real estate market is in a state of flux, the supply of inventory still falls behind buyer demand, mortgage rates are as volatile as they’ve ever been, and the upcoming change in Presidential administration isn’t helping the issues at hand. ACES Quality Management, a leading provider of enterprise quality management and control software for the financial services industry, understands the pending challenges, and two of their leading lights will share both knowledge and insights during the next ACUMA Inside Track Webinar.
Join experts from ACES Quality Management, Mandy Phillips, VP of Compliance, and Brock Miller, Director of Business Development, for an insightful look at the evolving mortgage servicing landscape. Learn how to proactively manage mortgage servicing with sound quality management, ensuring compliance and enhancing operational excellence. This session is tailored for credit union stakeholders looking to stay ahead of regulatory changes and achieve superior mortgage servicing standards. The webinar offers valuable insights and actionable strategies that will help elevate your credit union’s mortgage servicing operations.
This webinar will be one for the books when it comes to actionable ideas and strategies for implementing them. The session will be interactive, so come with your questions and be prepared to take notes as Mandy and Brock help you set your credit union on a path to even greater success.