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Episode 12 – Loan Servicing and the Importance of the Member’s Experience

December 11, 2020 ACUMA On The Go, Podcasts On The Go

Podcast: Play in new window | Download (Duration: 17:23 — 23.9MB)

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Much of the focus this year has been on origination but that doesn’t make a great servicing experience any less important. Origination related interaction lasts weeks were servicing persists for years.  What really constitutes a great servicing experience?

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